Terms and Conditions

Last updated: February 24, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the AIMIRA website, mobile apps, voice and AI chat services, APIs, and related products and services (collectively, the “Platform”) operated by AIMIRA and Ariz Rizvi Real Estate LLC (“we”, “us”, or “AIMIRA”). By accessing or using the Platform you agree to these Terms and our Privacy Statement. If you do not agree, do not use the Platform.

1. Definitions and Scope of Services

  • Platform Services — property search, listings, semantic search, map/list browsing, 3D/AR walkthroughs, AVM and analytics, transaction workflows, document handling, STP integrations, marketplace and property management features, and related tools described on the Platform.
  • Users — includes Buyers, Renters, Sellers, Developers, Investors, Agents, and Vendors.
  • Subscription Services — paid features and access tiers for inventory owners, builders, developers, and institutional users as described in Section 4.

2. Eligibility and Accounts

  • Eligibility — you must be at least 18 years old and able to form a binding contract to use paid services.
  • Account Registration — you must provide accurate information and keep account credentials secure. You are responsible for all activity under your account.
  • Buyer Passport and Financial Data — by providing financial documents or Open Banking tokens you consent to processing for STP and mortgage checks as described in our Privacy Statement.

3. Acceptable Use and Content

  • User Content — you retain ownership of content you submit (listings, images, descriptions) but grant AIMIRA a worldwide, royalty-free license to host, display, modify, and use that content to provide and improve the Platform.
  • Prohibited Conduct — do not upload illegal content, infringe third-party rights, attempt to reverse engineer Platform components, or misuse AI features to generate unlawful or harmful content.
  • Moderation — AIMIRA may remove or restrict access to content that violates these Terms or applicable law.

4. Pricing, Subscriptions, and Billing

  • Subscription Model — pricing for inventory owners and builders is offered on a subscription basis. Subscriptions grant access to tiers of Platform functionality (listing syndication, builder dashboards, lead management, AVM/API access, marketplace publishing, property management tools, and enterprise features).
  • Billing — subscriptions are billed in advance on a recurring basis (monthly or annual) as selected at signup. Fees, billing cycles, and renewal terms are displayed at purchase.
  • Free Trials and Promotions — any trial period or promotional pricing is subject to the terms shown at signup. If you do not cancel before the trial ends, you will be charged the applicable subscription fee.
  • Refunds and Cancellations — cancellations take effect at the end of the current billing period. Refunds are provided only where required by law or as expressly stated in the subscription terms.
  • Taxes — you are responsible for applicable taxes unless otherwise stated.

5. Payment Methods and Third Parties

  • Payment Processing — payments are processed by third-party payment processors; by subscribing you authorize such processors to charge your chosen payment method.
  • STP and Financial Integrations — where you connect financial institutions or provide Open Banking tokens for straight-through processing, you authorize AIMIRA to share necessary data with financial partners to complete transactions and affordability checks.

6. AI Features, Disclaimers, and Automated Decisions

  • AI Outputs — Platform AI features (semantic search, AVM, yield analytics, recommendations, automated screening) provide estimates and suggestions only and do not constitute financial, legal, or investment advice.
  • Automated Decisions — certain eligibility checks and STP decisions may be automated; you may request human review for any decision that significantly affects you.
  • Model Training Opt-Out — you may opt out of having your data used to train local AI models where permitted by law; see Privacy Statement for details.

7. Intellectual Property

  • Our IP — AIMIRA and its licensors retain all rights, title, and interest in the Platform, software, trademarks, logos, and underlying technology.
  • User IP — you retain ownership of your user content; you grant AIMIRA the license described in Section 3 to operate the Platform.
  • Feedback — feedback you provide may be used by AIMIRA without obligation.

8. Privacy and Data Protection

  • Privacy Statement — our Privacy Statement explains how we collect, use, share, and protect personal data when you use the Platform. “This Privacy Statement explains how AIMIRA and Ariz Rizvi Real Estate LLC, including our subsidiaries and authorised service providers, collect, use, share, and protect personal data when you use our web, mobile, voice, and AI-chat services across the aiMira property platform.”
  • No Sale of Personal Data — we do not sell personal data.
  • Rights — you may exercise rights such as access, rectification, erasure, portability, and objection where applicable; contact privacy@aimira.ae.

9. Warranties and Limitation of Liability

  • No Warranty — the Platform is provided “as is” and “as available.” AIMIRA disclaims all warranties to the fullest extent permitted by law.
  • Limitation of Liability — to the maximum extent permitted by law, AIMIRA's aggregate liability for claims arising from these Terms is limited to the total subscription fees paid by you in the 12 months preceding the claim. AIMIRA is not liable for indirect, incidental, special, or consequential damages.
  • Exceptions — nothing in these Terms limits liability for death or personal injury caused by AIMIRA's negligence or other liabilities that cannot be excluded by law.

10. Termination and Suspension

  • Termination by You — you may cancel your subscription at any time; cancellation takes effect at the end of the billing period.
  • Termination by AIMIRA — AIMIRA may suspend or terminate accounts for breach, fraudulent activity, or legal reasons. On termination, AIMIRA may delete or retain data as required by law and our retention policies.
  • Survival — Sections on Fees, Intellectual Property, Privacy, Warranties, Limitation of Liability, and Governing Law survive termination.

11. Governing Law and Dispute Resolution

  • Governing Law — these Terms are governed by the laws specified in your subscription agreement or, absent such specification, by the laws of the jurisdiction where AIMIRA is registered.
  • Dispute Resolution — disputes will be resolved as set out in the subscription agreement (e.g., arbitration or courts). If you are a consumer, local mandatory consumer protections apply.

12. Changes to Terms

  • Updates — we may update these Terms; material changes will be communicated and the “Last updated” date revised. Continued use after notice constitutes acceptance.

13. Contact

  • Support — for questions about these Terms or your account, contact support via the Platform or by emailing support@aimira.ae.